Data Protection and Privacy Policy

Situations in which Sucden Financial Limited (“SFL”) collects personal information

SFL collects personal information from you including your name, address, telephone number and email address, when you enter such information on this site, or when you open an account with us. If you are already or become a client of SFL, we may also be required to collect financial and other types of personal information from you in accordance with the rules of our regulator, the Financial Conduct Authority (“FCA”).

In addition to the above, if you are an existing client of SFL and you wish to have online access to view statements and other information relating to your account, we will ask you to provide some information about yourself for security, identification and verification purposes.

When you visit our site, we may also log your IP address, a unique identifier for your computer or other access device.

How we use your information

We will use your personal information for the purposes of providing the services you have requested, for administration and customer services, for credit scoring, for marketing, for research/statistical analysis purposes and to ensure that the content, services and advertising that we offer are tailored to your needs and interests. We may keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents for these purposes.

In assessing your application to open an account, to prevent fraud, to check your identity and to prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file. The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated, for fraud prevention, money laundering prevention and occasionally for tracing debtors.  Information used for these purposes will include publicly available information such as electoral roll, county court judgments, bankruptcy orders or repossessions.

Disclosure to comply with legal and/or regulatory obligations

We may disclose personal data in order to comply with a legal or regulatory obligation.

Information sharing and marketing

We may contact you by mail, telephone, fax, e-mail or other electronic messaging service with offers of services or information that may be of interest to you. By providing us with your fax number, telephone numbers or email address you consent to being contacted by these methods for these purposes.  If you do not wish to receive marketing information from us, please tick the relevant box.

Using e-mail to send personal information

Any information which we send to you by e-mail will not be encrypted. We cannot guarantee confidentiality of e-mails that you send to us.

Consent to processing your personal information

By providing us with your personal information, you consent to our processing your sensitive personal data, such as criminal convictions, for the above purposes.

Transferring information outside the UK

You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary for the above purposes.  If we do make such a transfer, we will ensure that suitable safeguards are in place to protect your information is protected.

Information you provide us on other persons

If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed.

Keeping your information secure

We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. 

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

Recording of communications

For quality control, regulatory and training purposes, we will monitor or record your communications with us.

Changes to personal details

If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by email: compliance@sucfin.com. We will update our records when you inform us that your details have changed.

This data protection notice may change and therefore you should review it regularly.  We will of course notify you of any changes where we are required to do so.

Links to other websites

This site may contain hyperlinks to websites owned and operated by third parties. Where this is the case, we urge you to review the equivalent data protection, privacy and cookie policies available on such websites. We do not accept any responsibility or liability for the data protection of privacy practices of third parties in relation to such websites and your use of third party websites is entirely at your own risk.

 

Use of Cookies

Sucden Financial Limited’s (“SFL”, “we”, “our”, “us”) website uses cookies.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at:

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

The cookies used on this website have been categorised based on the categories found in the International Chamber of Commerce (“ICC”) UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Categories of cookie we use

The categories of cookies we use are:

(1)   ‘strictly necessary’ cookies: these cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. This category cannot be disabled.

(2)   ‘analytical’ / ‘performance’ cookies: these cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device.

(3)   ‘functionality’ cookies: these cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. By using our website, you agree that we can place these types of cookies on your device.

 

List of cookies in use on this website:

Cookies Stored

Category(ies)

ASP.NET_SessionId

Strictly necessary

SucdenPortal

Strictly necessary

_utmz*

Analytical / Performance

_utma*

Analytical / Performance

_utmc*

Analytical / Performance

_utmb*

Analytical / Performance

cuvid

Analytical / Performance. This cookie is usually written to a browser upon the first visit to the website by a browser. It is used to determine the number of unique visitors to a website and is updated with each page view.

cusid

Analytical / Performance. Used to establish and continue a user session within the website.

cuvon

Analytical / Performance. Used to signal the last time a visitor viewed a website.

PFCE

Analytical / Performance.

PFCT

Analytical / Performance.

preferedLanguage

Functionality

Cookies Toolbar

Functionality

 

*Google Analytics cookie. For more detailed information, please refer to the following website: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

Setting your cookie preferences

You can control how cookies are placed on your device from within your own browser. You can also delete existing cookies from your browser. However, refusing and/or deleting cookies may mean some sections of our site will not work properly.

How to make a complaint

If you have a complaint about the way in which your personal data is being processed, please email compliance@sucfin.com. In the event that you are not satisfied with our handling of your complaint, you have the right to report your concern to the Information Commissioner at https://ico.org.uk/concerns.